Why Refresher Training Matters

admin • May 18, 2026

At BeSafe Victoria, we love seeing how much our Health and Safety Representatives (HSRs) get out of returning for Refresher Training. There is no doubt in our minds that HSR Refresher Training is really valuable, and we absolutely love seeing old and new participants come in to share their experiences too. There have been significant changes to legislation and OHS requirements and most recently the introduction of the Psychological Health Regulations. We now deliver the brand new WorkSafe Approved Refresher Course focusing on Psychosocial Hazards and have seen how beneficial this new course is to HSRs, who take their new-found knowledge back to their workplaces.


HSRs play a vital role in protecting the wellbeing of their colleagues. They are the bridge between workers and management, ensuring that safety concerns are heard, understood, and acted upon. While completing the Initial HSR Training is a great start, refresher training is just as important and in fact, it’s an entitlement under the Occupational Health and Safety Act 2004 for all HSRs and deputy HSRs.


1. Keeping Knowledge Current

Workplace safety laws, industry standards, and best practices evolve over time. Annual refresher training ensures HSRs stay up to date with:

  • Changes to OHS legislation in Victoria
  • New hazard control methods and technologies
  • Updated WorkSafe guidance and compliance expectations

This means HSRs can confidently apply the most current safety strategies in their workplace.


2. Strengthening Confidence and Skills

Even the most experienced HSR can benefit from revisiting core principles. Refresher courses:

  • Reinforce understanding of the role of HSRs
  • Provide practical tools for effective consultation and issue resolution
  • Build confidence in raising and addressing safety concerns


3. Creating Space for Real-World Problem Solving

Refresher training offers a collaborative environment where HSRs can:

  • Share experiences and challenges with peers from other workplaces
  • Learn from real-life case studies
  • Explore solutions to complex safety issues

This peer-to-peer learning often sparks new ideas that can be applied immediately back on the job.


4. Strengthening Workplace Safety Culture

When HSRs are well-trained and confident, they inspire others to take safety seriously. Regular refreshers:

  • Demonstrate a commitment to continuous improvement
  • Encourage open conversations about hazards
  • Help embed safety as a shared responsibility across the workplace


Your Right to Attend

In Victoria, HSRs are entitled to attend a one-day refresher training each year, and employers must allow this. Choosing a WorkSafe-approved provider ensures the training meets standards and delivers practical, relevant content.


Employers who encourage attendance know that HSR refresher training isn’t just a box to tick, it’s an investment in safer, healthier workplaces. By keeping skills sharp and knowledge current, HSRs can continue to be strong advocates for their colleagues and champions of workplace safety. They can play a key role in helping the employer to ensure the workplace is safe and to be compliant with consultation obligations under the OHS Act.


At BeSafe, we can deliver training throughout Victoria. We have listed courses on our website, but these are only the tip of the iceberg! We can book in courses on demand in any location and we can even come and deliver a course on-site at your workplace. Don't forget we also offer free support after your course too!



Get in touch with us: 0407002060 info@besafevictoria.com.au

Why Veterinary Teams Need Psychological Safety Training

By admin • June 9, 2026
The veterinary profession can be one of the most rewarding careers, but it’s also one of the most emotionally and mentally demanding. Behind the compassion, skill, and dedication lies a reality many outside the industry don’t see: long hours, emotionally charged cases, financial pressures, and the emotional toll of euthanasia and client grief. With Victoria’s new psychological health regulations now in effect (as of December 2025), workplaces must manage psychological risks with the same seriousness as physical hazards. For veterinary practices, this is not just a compliance requirement, it’s a lifeline for the wellbeing of their teams. The Hidden Pressures in Veterinary Work Veterinary professionals may face a multitude of psychosocial hazards, including: Exposure to traumatic events Aggression and violence High job demands and time pressure Low job control Remote or isolated work Poor workplace relationships and minimal support Moral and ethical dilemmas are also a feature of the work as well as the exposure to grief and loss. Thinking of Veterinarians as first responders can help to understand the types of psychosocial hazards which they face. These factors can lead to burnout, compassion fatigue, anxiety, depression, and tragically, higher-than-average suicide rates in the profession. Suicide rates are up to four times higher than the general population, making the industry’s psychological hazards the most common fatal risk in the veterinary workplace. Why BeSafe Victoria’s Training Matters BeSafe Victoria’s psychosocial safety training is a new course designed to help participant’s: Understand the Psychological Health Compliance Code Identify psychosocial hazards Follow a risk management process for psychosocial hazards Implement practical controls Ensure consultation is compliant and effective At BeSafe Victoria, we deliver training designed by WorkSafe for Health and Safety Representatives. However, it is also an excellent course for leaders and teams to ensure the psychological safety of their workplace. In turn, this helps us all to work towards improved psychological outcomes for Veterinarians and the industry more broadly. The Benefits for Veterinary Practices Investing in psychological safety training can: Ensure compliance with the OHS legislation Improve staff retention and team morale Improve the psychological health of veterinary teams Enhance team consultation, collaboration and trust Reduce rates of psychological harm Contact us to find out more about our courses and how we can help you. This may include providing advice on designated work groups, electing HSRs, or delivering training. Please reach out on 0467 002 060 or info@besafevictoria.com.au

NEW Changes to PINs

By admin • June 1, 2026
Maintaining a safe workplace is a legal and moral obligation. One of the most powerful tools available to workers, specifically Health and Safety Representatives (HSRs), is the Provisional Improvement Notice (PIN) . Used correctly, PINs can quickly resolve safety issues and ensure compliance with the Occupational Health and Safety Act 2004 (Vic) . There have been recent changes made to the PIN notice and we recommend that HSRs now use the new version. Summary of NEW Changes: Part 5 has been modified to include tick boxes for each of OHS Act, OHS regulations or the Psychological Health Regulations to be selected by the HSR Part 6 has been modified to include whether the safety issue is a contravention relating to a physical or psychological hazard What is a PIN? A Provisional Improvement Notice (PIN) is a formal written notice issued by an HSR to address a workplace health and safety issue. It is used when consultation with the employer has failed to resolve a problem. *In Victoria, an HSR can issue a PIN whether or not they have completed an HSR training course. This is different to other jurisdictions. Under Victorian law, an HSR can issue a PIN if they believe, on reasonable grounds, that: A provision of the OHS Act or regulations is being breached, or A breach has occurred and is likely to continue or happen again The purpose of a PIN is simple: To require action to fix a safety problem and prevent harm to workers. It is a legal document which the employer must respond to. Who Can Issue a PIN? Health and Safety Representative (HSR)’s can issue a PIN. *Don’t forget that Victorian HSRs can issue a PIN even if they haven’t yet had the opportunity to get into a 5 Day Initial OHS Training Course. (Although obviously HSRs are best to complete their training as soon as possible so that they can fully understand the OHS Act and their role.) An HSR must: Represent a designated work group (DWG) Have reasonable grounds to believe a breach exists Consult with the employer first before issuing the notice When Should a PIN Be Used? A PIN should be used as a last resort, after attempts to resolve the issue through consultation have failed. An HSR can choose to issue a PIN notice if the duty holder is contravening any provision of the OHS Act or any of the Regulations, or if the duty holder is believed to have been in contravention and it is likely that the contravention will continue or be repeated. But, they must have first consulted with the duty holder. Remember that for immediate or serious risks , a PIN may not be appropriate. In those cases, an HSR can direct work to cease under the Act. How to Issue a PIN 1. Identify the Issue Clearly identify the hazard or breach of the OHS Act or Regulations. 2. Consult with the Employer Before issuing a PIN, the HSR must consult with the employer or the person responsible and give them a chance to fix the problem. Where such consultations are ineffective, the employer refuses to consult and / or the HSR believes that the safety issue will continue, then the HSR may issue a PIN. 3. Complete the PIN It is not compulsory to use the WorkSafe Victoria PIN form, but it does make life easier. You can find it here: Provisional-improvement-notice-form-2026-05.pdf A valid PIN must include: Section 1 – fill out the details of the elected HSR under the OHS act (or the elected deputy HSR if the HSR is unavailable) Section 2 – fill out the details of the duty holder. Most commonly, this will be your employer. Section 3 – tick that you have consulted with your employer or their representative prior to issuing the PIN. It is a good idea to keep a written record of the consultation or attempted consultation. Section 4 – fill out the details of the person (employer representative) to whom you are giving the PIN. Section 5 – fill out which sections of The Act or The Regulations are believed to have been contravened. You can only include one health and safety issue on a PIN notice. If there are more than one, you will need to issue a separate PIN notice for each issue. Tick the box to make clear if the contravention relates to the OHS Act, the OHS Regulations or the Psychological Regulations. Section 6 – provide detail of the contravention. Include the site location ie: the actual area of the workplace where you believe the contravention to be occurring. State whether the PIN relates to a physical or psychological hazard. Section 7 – optional – you may fill out suggestions as to how the safety issue can be fixed if you wish, but this is not required. Section 8 – sign and date the form. Provide a compliance date that is AT LEAST 8 days after the PIN issue date. Make sure the timeframe is reasonable. 4. Issue the Notice The PIN must be delivered to the person you state in Section 4. It can be delivered in person, by post or other formal delivery methods. Don't forget to keep a copy of the PIN for your own records. What Happens After a PIN Is Issued? Once a PIN is issued, the recipient has legal obligations. They must: Bring the notice to the attention of their employer (if the person is an employee). Bring the notice to the attention of persons whose work is affected by the notice, including informing affected workers. Display the PIN in a prominent place in the workplace. Fix the issue by the specified compliance date. Failure to comply is an offence under the OHS Act , and penalties may apply. Can the duty holder dispute the PIN? If the employer (or recipient) disagrees with the PIN, they can contact WorkSafe Victoria and request an inspector review within 7 days of receiving the PIN. If no review is requested within 7 days, the PIN remains legally enforceable. What does an HSR do if the employer does not comply? If the employer has not complied with the PIN within the specified timeframe or if the employer’s intention is not to comply, then the HSR can call WorkSafe Advisory Service and arrange for an inspector to visit the workplace. The inspector can then: Confirm the PIN Modify it Cancel it Support and Advice If you need support and advice on how to issue a PIN, you can contact: WorkSafe Advisory 1800136089 WorkSafe HSR Support Officers HSRSO@worksafe.vic.gov.au Your Union BeSafe Victoria info@besafevictoria.com.au PINs are an important mechanism for preventing injuries and saving lives . They are a powerful and practical tool in Victoria’s workplace safety system. For HSRs, understanding when and how to use a PIN is essential. For employers, knowing how to respond to PINs promptly and effectively is vital. If you need training to understand more, contact us: info@besafevictoria.com.au 0467002060