Occupational Violence and Aggression is Never 'Just Part Of The Job'.

admin • January 6, 2025

Occupational Violence and Aggression. 

Occupational violence and aggression (OVA) is when a person is abused, threatened or assaulted in a situation which is related to their work. It may come from internally (co-workers) or externally (clients, patients, customers or the public). 

It may include verbal abuse, physical intimidation, physical violence, or threats of violence.  It can occur in person, over the phone or even online. There is a broad spectrum of severity, but all can impact the workers mental and physical safety. 

Violence at work is a major health and safety issue and is particularly prevalent in some industries but can occur in any industry. 

 

What do you do about it? 

Like with any other hazard, the employer has a duty und the Victorian Occupational Health and Safety Act (2004) to provide and maintain for employees, as far as is practicable, a working environment that is safe and without risks to health.  

OVA should be treated like any other OHS hazard and includes looking at and addressing root causes and contributing factors. It can be prevented in many cases and can be minimised in others. 

The principles of risk management apply to OVA too: 

  • Identify the hazards 
  • Assess the risks 
  • Implement controls 
  • Review the effectiveness of the controls 
  • Consultation must occur throughout the process 


Make sure that all incidents are being reported. If an incident does occur, then the worker must be supported, but we must not stop here. We must learn from the failure by investigating the incident and working to prevent it from happening again. 

 

When addressing the risk of OVA in a workplace, think about systems and controls which may be effective in the context of your industry and workplace. These might include: 

  • Security – this may include security guards, CCTV and duress alarms. 
  • Hazard identification and risk assessment procedures specifically for OV risks – this may involve assessing any OV risk posed by a patient, client, customer, etc. For example in historical records, or by observing their behaviour on entry to the workplace.  
  • Systems of record-keeping which include a process for recording around the risk of OV. 
  • Reporting processes for incidents of OV. 
  • Processes for following up on incident reports – including investigations to explore the root cause, with actions taken to prevent recurrence. 
  • Workplace design – for example screens, eliminating blind corners and isolated locations, lighting, etc.   
  • Protocols to eliminate known high-risk situations eg: sole charge, night-time, isolation, etc. 
  • Education and training – eg: de-escalation technique training, processes for calling for back-up, etc. Ensure that the workers know what the safety protocols are and how to use them.
  • Policies and procedures which are practical and apply to the context of the workplace.
  • Provide post-incident support – immediate follow up and support tailored to the individual’s needs.
  • Actively promote a culture which empowers staff to expect a safe workplace.

 

When working towards tackling violence and aggression as an OHS issue, it is integral that the employer and the employees believe that they have the right to expect a physically and mentally safe workplace. This means promoting a culture in the workplace that does not accept violence and aggression.  

Violence and aggression are never just ‘just part of the job’. 

Incident or Accident?

By admin • January 14, 2025
Why We Should Use "Incident" Instead of "Accident" for Workplace Events.

Consultation on Safety Matters.

By admin • December 23, 2024
Workplace consultation is a critical aspect of maintaining a healthy, safe, and productive work environment. The principles of consultation are enshrined in legislation, ensuring that both employers and employees engage in meaningful dialogue about workplace safety. Workers have the right to be consulted on any matters which could impact their health and safety. In addition, those completing the work, have extremely important input and valuable insight to share. Not only must the employer consult with the workers, but the employer can really benefit from help and input from those doing the work themselves. When? The workers and/or the HSRs in a workplace must be consulted: During hazard and risk identification processes When making decisions around risk control, facilities and procedures When forming Health and Safety Committees When changes are being made in the workplace, including to plant, substances or conditions When changes are proposed which would alter the way in which work is done Who? You must be consulted if you are a worker and your health and safety is affected or may be affected. This may be via the HSR who represents your work group. How? Consultation must include providing information about the matter, allowing time to review the information, then having the opportunity to respond with your views. Your employer must then consider your views before making a decision. Communication in relation to this must be carried out in a way which is accessible. This may mean communicating both verbally and in written form, as well as in languages other than English, depending on the needs of the workers. Why Consultation Matters. Consultation in the workplace involves seeking and considering employees' views when making decisions that affect them. This process is not just a legal requirement but also a best practice that can lead to numerous benefits: Improved decision-making and better outcomes Greater employee engagement More successful implementation of changes Better health and safety! Consultation is crucial for identifying and mitigating workplace hazards. Employees are often the first to notice potential risks, and their input helps build safer work environments. Workplace consultation is more than a legal obligation; it is a pathway to a more collaborative, safe, and productive work environment.
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