Occupational Violence and Aggression is Never 'Just Part Of The Job'.

admin • January 6, 2025

Occupational Violence and Aggression. 

Occupational violence and aggression (OVA) is when a person is abused, threatened or assaulted in a situation which is related to their work. It may come from internally (co-workers) or externally (clients, patients, customers or the public). 

It may include verbal abuse, physical intimidation, physical violence, or threats of violence.  It can occur in person, over the phone or even online. There is a broad spectrum of severity, but all can impact the workers mental and physical safety. 

Violence at work is a major health and safety issue and is particularly prevalent in some industries but can occur in any industry. 

 

What do you do about it? 

Like with any other hazard, the employer has a duty und the Victorian Occupational Health and Safety Act (2004) to provide and maintain for employees, as far as is practicable, a working environment that is safe and without risks to health.  

OVA should be treated like any other OHS hazard and includes looking at and addressing root causes and contributing factors. It can be prevented in many cases and can be minimised in others. 

The principles of risk management apply to OVA too: 

  • Identify the hazards 
  • Assess the risks 
  • Implement controls 
  • Review the effectiveness of the controls 
  • Consultation must occur throughout the process 


Make sure that all incidents are being reported. If an incident does occur, then the worker must be supported, but we must not stop here. We must learn from the failure by investigating the incident and working to prevent it from happening again. 

 

When addressing the risk of OVA in a workplace, think about systems and controls which may be effective in the context of your industry and workplace. These might include: 

  • Security – this may include security guards, CCTV and duress alarms. 
  • Hazard identification and risk assessment procedures specifically for OV risks – this may involve assessing any OV risk posed by a patient, client, customer, etc. For example in historical records, or by observing their behaviour on entry to the workplace.  
  • Systems of record-keeping which include a process for recording around the risk of OV. 
  • Reporting processes for incidents of OV. 
  • Processes for following up on incident reports – including investigations to explore the root cause, with actions taken to prevent recurrence. 
  • Workplace design – for example screens, eliminating blind corners and isolated locations, lighting, etc.   
  • Protocols to eliminate known high-risk situations eg: sole charge, night-time, isolation, etc. 
  • Education and training – eg: de-escalation technique training, processes for calling for back-up, etc. Ensure that the workers know what the safety protocols are and how to use them.
  • Policies and procedures which are practical and apply to the context of the workplace.
  • Provide post-incident support – immediate follow up and support tailored to the individual’s needs.
  • Actively promote a culture which empowers staff to expect a safe workplace.

 

When working towards tackling violence and aggression as an OHS issue, it is integral that the employer and the employees believe that they have the right to expect a physically and mentally safe workplace. This means promoting a culture in the workplace that does not accept violence and aggression.  

Violence and aggression are never just ‘just part of the job’. 

Working from home

By admin • April 21, 2025
Working from home has become very common. Sometimes we can be permanently working from home, temporarily or as part of a hybrid arrangement. Even though we are not physically in our usually workplace, our home has now become our workplace and so this means that OHS Laws still apply, and all the legislated duty holders still have the same duties under The Act. The employer still has duties, including to ensure a safe workplace, mitigate OHS risks and to consult with their employees. The employee has a duty to take reasonable care for their own safety and to co-operate with safety measure put in place by their employer. The risk management process should still take place, even though you are working in your home environment, and we must seek to identify hazards as a starting point. Common hazards which you may find when you assess your own home work environment could include: Poor lighting Noise Poor temperature control Electrical hazards Psychosocial hazards (eg: job demands, poor role clarity, lack of support, online abuse, bullying, etc) Fatigue Domestic violence Trip and slip hazards Poor ergonomics The individual worker is particularly important in the hazard identification and risk management process in the work from home context. This is because they are often the only person who will be aware of the risks associated with their individual home environment. For more information on this topic, take a look at: https://www.safeworkaustralia.gov.au/safety-topic/managing-health-and-safety/working-home https://www.worksafe.vic.gov.au/officewise-working-home

Hazard Hunts: A tool for creating safer workplaces.

By admin • April 15, 2025
Hazard Hunts can be a great tool to use in workplace safety programs. They're a proactive strategy to identify and mitigate potential risks before incidents or injuries occur. But what exactly is a Hazard Hunt, and why is it so valuable? Hazard Hunts are regular, structured inspections aimed at identifying and eliminating potential risks in the workplace. Advantages: · Prevent Harm: proactively identification of potential hazards before they caused harm. Hazard hunts can prompt us to focus on specific risks that may have been overlooked. · Engagement of Employees: Talk to employees in the area. They often have valuable insights into hazards that may take time to be evident to outsiders. · Empowers Individuals: Creates an opportunity for individual employees to make a tangible difference to the safety of their workplace. This can really empower the individual and turn their mind to safety. · Collect information: Hazard hunts can prompt us to focus on specific risks that may have been overlooked · Increases awareness: The engagement of the workforce in this way can turn the mind to hazard identification in a way which can sharpens our ability to identify potential dangers and enhances our overall safety. · Positive influences safety culture: The involvement of the whole workforce, from management to the shop-floor, can foster an environment where safety becomes a shared responsibility. It can encourage a culture of vigilance and care. What next? It is integral that there is thorough follow-up after a hazard hunt takes place. This means utilising the risk matrix and hierarchy of control to prioritise the hazards which are dealt with first. Then you must move forward with mitigating the risk of the hazards coming to fruition. As always, this process must take place with meaningful consultation. If you don’t do this, then the benefits of the Hazard Hunt will be lost. The effort put into the hazard identification exercise must be matched by the dedication of the employer to make meaningful safety improvements. The Role of HSR’s: The people who are doing the work are the best placed to identify hazards in their work. They are also often the best people to come up with successful OHS solutions. HSR’s can encourage the use of hazard hunts and encourage their co-workers to actively participate. As always, HSR’s act as a conduit between the workers and the employer – working to improve safety in their role as employee representatives.