Occupational Violence and Aggression is Never 'Just Part Of The Job'.

admin • January 6, 2025

Occupational Violence and Aggression. 

Occupational violence and aggression (OVA) is when a person is abused, threatened or assaulted in a situation which is related to their work. It may come from internally (co-workers) or externally (clients, patients, customers or the public). 

It may include verbal abuse, physical intimidation, physical violence, or threats of violence.  It can occur in person, over the phone or even online. There is a broad spectrum of severity, but all can impact the workers mental and physical safety. 

Violence at work is a major health and safety issue and is particularly prevalent in some industries but can occur in any industry. 

 

What do you do about it? 

Like with any other hazard, the employer has a duty und the Victorian Occupational Health and Safety Act (2004) to provide and maintain for employees, as far as is practicable, a working environment that is safe and without risks to health.  

OVA should be treated like any other OHS hazard and includes looking at and addressing root causes and contributing factors. It can be prevented in many cases and can be minimised in others. 

The principles of risk management apply to OVA too: 

  • Identify the hazards 
  • Assess the risks 
  • Implement controls 
  • Review the effectiveness of the controls 
  • Consultation must occur throughout the process 


Make sure that all incidents are being reported. If an incident does occur, then the worker must be supported, but we must not stop here. We must learn from the failure by investigating the incident and working to prevent it from happening again. 

 

When addressing the risk of OVA in a workplace, think about systems and controls which may be effective in the context of your industry and workplace. These might include: 

  • Security – this may include security guards, CCTV and duress alarms. 
  • Hazard identification and risk assessment procedures specifically for OV risks – this may involve assessing any OV risk posed by a patient, client, customer, etc. For example in historical records, or by observing their behaviour on entry to the workplace.  
  • Systems of record-keeping which include a process for recording around the risk of OV. 
  • Reporting processes for incidents of OV. 
  • Processes for following up on incident reports – including investigations to explore the root cause, with actions taken to prevent recurrence. 
  • Workplace design – for example screens, eliminating blind corners and isolated locations, lighting, etc.   
  • Protocols to eliminate known high-risk situations eg: sole charge, night-time, isolation, etc. 
  • Education and training – eg: de-escalation technique training, processes for calling for back-up, etc. Ensure that the workers know what the safety protocols are and how to use them.
  • Policies and procedures which are practical and apply to the context of the workplace.
  • Provide post-incident support – immediate follow up and support tailored to the individual’s needs.
  • Actively promote a culture which empowers staff to expect a safe workplace.

 

When working towards tackling violence and aggression as an OHS issue, it is integral that the employer and the employees believe that they have the right to expect a physically and mentally safe workplace. This means promoting a culture in the workplace that does not accept violence and aggression.  

Violence and aggression are never just ‘just part of the job’. 

Coronial Findings on workplace deaths – an opportunity to learn

By admin • February 16, 2026
Coroners Court findings are an opportunity to learn – especially when it comes to a workplace death. The role of the Coroners Court is to: “investigate reportable deaths, reduce preventable deaths promote public health and safety and the administration of justice” About us | Coroners Court of Victoria The Coroners’ Court deals with certain reportable deaths and this includes “When someone dies from an accident or injury, even if there is a prolonged interval between the incident and death.” – including workplace deaths. These deaths must be reported to the coroner for investigation. All of these reportable deaths are allocated to a Coroner who then investigates the death and then will consider whether anything could be done differently to help prevent similar deaths in the future. Inquests are not held for every death, in fact less than 5% of deaths will be the subject of an inquest. The rest of the cases will have findings made ‘in chambers’. The Coroner may or may not make ‘recommendations’ to prevent future similar deaths. The Coroner may or may not then order for the findings to be published. Those cases which are published can be found at: Findings | Coroners Court of Victoria The findings into any death are always sobering reading. But in the case of work-related deaths there is almost always a preventative opportunity – even when no specific recommendations are made. For this reason, it is important that these findings are made publicly available for those who wish to review them and learn (– assuming that the worker’s family has approved the publication of the report). The Coroners Court says that they aim to ‘identify how similar deaths may be prevented’. If that is to truly be the case, then they need to be published and we must seek to read them and learn from these tragic deaths. Perhaps the greatest tragedy of all would be if we do not learn from these horrific deaths in the workplace? We pay our respects to those who have lost their lives at work and acknowledge the pain and suffering of those left behind. Everyone has the right to come home from work alive and well at the end of the day.

The Hazelwood Mine Fire

By admin • February 2, 2026
The 9 th February 2014 was the day that The Hazelwood mine caught fire. It was during a period of extreme fire danger that a bushfire started nearby and sent embers into the open cut coal mine. The fire burnt out of control for 45 days and it took another 72 days for the fire to be put out. The impact on the community and on the workers who helped to fight the fire was horrific. The fire was a large scale environmental and health disaster, with ongoing ramifications for those in the vicinity. It would later become the subject of an inquiry, multiple prosecutions and has been the subject of two books by Tom Doig which make very interesting reading. From an OHS perspective, this event makes an interesting case study. The fire was preventable, and the safety failures resulted in workers being exposed to hazardous conditions, with long term effects. Firefighters and mine personnel faced extreme occupational hazards while responding to the event. These included toxic smoke inhalation, fatigue from prolonged shifts, extreme heat exposure and direct contact with burning coal and ash. Also impacted were volunteers and emergency personnel, as well as members of the public. Inadequate PPE, lack of training and inadequate water infrastructure all added to the hazardous conditions. The physical and psychological impacts continue to this day. It was found that there had been systemic failures in Occupational Health and Safety at the site. The mine operator (Hazelwood Power company, co-owned by Engie and Mitsui & Co) was found to have failed to: Adequately assess the risk of fire in the mine, as a result of external sources such as bushfires Adequately maintain vegetation buffers Have sufficient firefighting water infrastructure Have sufficient and adequately skilled staff on site to respond to fire Have an updated fire mitigation plan and to activate it during periods of extreme fire danger In the words of Colin Radford, WorkSafe CEO: "This was an entirely foreseeable event that has led to significant adverse health impacts” The adverse health impacts were felt by workers and by the broader community. The massive smoke plumes which blanketed Morwell and the Latrobe valley for a prolonged period resulted in many suffering acute and chronic health effects. The Hazelwood mine fire exposed issues with crisis management, safety and health governance and emergency response. The operator of the mine, Hazlewood Power Corporation Pty Ltd was eventually prosecuted by WorkSafe and found guilty and fined. The penalty was $1.56 million for breaching sections 21 and 23 of the Occupational Health and Safety Act. Hazelwood Pacific Pty Ltd, Australian Power Partners B.V, Hazelwood Churchill Pty Ltd and National Power Australia were found guilty of breaching the Environment Protection Act. They each were fined $95,000 for offences relating to pollution, totalling $380,000. There continues to be ongoing environmental concerns regarding the remaining mine pit. The owner of the mine, French owned company Engie, is required to rehabilitate the site of the now closed open-cut pit. The process for determining the appropriate 'rehabilitation' is still ongoing, with concerns regarding the use of the Latrobe River water for this purpose, the instability of the pit and potential toxicity of the water. The hazards associated with this mine continue to cause concern. For those interested in finding out more about the Hazelwood Mine disaster, Tom Doig’s books are highly recommended reading: Hazelwood by Tom Doig - Penguin Books Australia The Coal Face: Penguin Special by Tom Doig - Penguin Books Australia For more information relating to the ongoing Hazelwood concerns, take a look at: Hazelwood Mine Rehabilitation – Update 2025 Hazelwood Rehabilitation Project